Terms of Service

GENERAL TERMS

These Cloudwise App Terms of Service ("Terms") set forth the terms of use of the Cloudwise App service ("Service") provided by Cloudwise Sp z o.o., with its registered office in Warsaw, Grzybowska 60 (WeWork) Street, 00-844 Warsaw, registered by the 13th Commercial Department of the National Court Register of the District Court for the Capital City of Warsaw in Warsaw, in the Register of Entrepreneurs of the National Court Register under KRS number: 0000862880, NIP: 5272937597, share capital of PLN 10,000.00 paid in full ("Cloudwise").

In order to use the Service, the Customer must read the Terms and Conditions and accept all of their provisions. By clicking the "Activate Account" button, the entity indicated in the activation process ("Customer") accepts the Terms and agrees to use the Service in accordance with its provisions. The person activating an Account on the Service declares that he/she is authorized to do so and that he/she activates it for and on behalf of the Customer. Upon acceptance of the Terms and Conditions, a legally binding contract between Customer and Cloudwise is formed. We reserve the right to refuse to enter into a contract with the Customer for any reason. If you do not accept any provision of the Terms, you should not activate your Account or use the Service.

SERVICE

Service

Cloudwise provides the Service to Customers who are entrepreneurs and who use the Service directly for purposes directly related to their business or profession:

• access to the Service and applications that enable hidden interest searches in advertising algorithms, reporting automation and other marketing automation applications;
• customer support;
• additional tools, integrations and services. The use of some of these requires a separate order and is subject to an additional fee.

A detailed list of features and services provided are set forth in Cloudwise's Marketing Services Agreements or in the Customer Panel under My Subscriptions.

Account

In order to use the Service, it is necessary for the Customer to create an individual account on the Service. Your account can only be accessed by providing a login and password that is individual to each Customer and a security question. As a customer, you are required not to disclose your login information to any third party. You are also responsible for the use of your account.

Additional Scope of Service

You may increase the scope of the Service with additional functionality at any time. The billing cycle will be aligned with the monthly cycle within your account so that the due dates for all services occur at one time. The first upgrade fee is prorated based on the number of days remaining in the monthly cycle within your subscription.

External Integrations

Additional functionality provided by external entities can be integrated with Cloudwise Apps. External services are not provided by Cloudwise. Terms of use for certain integrations and external services may be limited based on the terms of use of the external provider.

TECHNICAL REQUIREMENTS

1. Cloudwise strives to ensure that the Service works on the latest official versions of Google Chrome, Safari, Mozilla Firefox and Internet Explorer browsers. To use the Service, you must have a device that allows access to the Internet, with a web browser that accepts cookies and has JavaScript enabled, and an email account to which service messages are sent.

2. By using the Service, Customer acknowledges and agrees that Cloudwise is not responsible for Customer's compliance with the above requirements.

CUSTOMER CARE

You may contact us at support@cloudwiseapp.com or in the Messages section of the Customer Panel. You are entitled to receive information about the status of your inquiry/complaint at any time.

CANCELLATION OF SERVICE AND ACCOUNT

You may cancel your use of the Service and delete your account with the Service at any time. You may cancel your subscription in the My Subscription section of the Client Panel. If you wish to cancel your account, write to us from the e-mail address with which your account is registered at support@cloudwiseapp.com.

We reserve the right to terminate your subscription to the Service at any time without reason with refund of the prepaid fees on a pro-rata basis for the remaining days of the subscription period.

LIABILITY

You accept that Cloudwise offers the Service "as is". The specific features of the Service do not provide any warranties, either express or implied.

You use the data and recommendations provided by the Service at your own risk, especially information used to optimize advertising costs. Cloudwise does not guarantee any results from the use of keywords and other recommendations obtained from the Service.

FINAL PROVISIONS

Cloudwise may change the Terms of Service and related documents at any time, and will provide notice of changes at least 10 days prior to their effective date by posting a notice on the Terms of Service page. Any matters not covered by the Terms of Use shall be governed by generally applicable provisions of Polish law. Any disputes arising between Cloudwise and Customer will be referred to the common court with jurisdiction over Cloudwise's registered office.

The Terms and Conditions in this version are effective as of June 7, 2022 and are available at www.cloudwiseapp.com.